Refund policy

Refund & Return Policy

At our store, every item is made to order with care and attention to detail. Because our products are custom-made specifically for each customer, we generally do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, incorrect device model selection, or mistakes in personalization details provided during checkout.

We want you to shop with confidence. If there is ever an issue with your order, our team will do our best to make it right.

Eligible Refunds & Replacements

If your item arrives damaged, defective, incorrectly produced, or significantly different from what was ordered, you may be eligible for a replacement or full refund.

Examples include:

  • Damaged or broken products upon arrival

  • Manufacturing defects

  • Printing errors caused during production

  • Receiving the wrong item, size, or model

  • Significant quality issues that affect the product's intended use

Claim Period

To be eligible for a refund or replacement, you must contact us within 7 days of receiving your order.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the product and the problem

Claims submitted after the 7-day period may not be eligible for review.

Review Process

Once we receive your claim, our team will carefully review the information provided.

We strive to respond to all customer emails within 48 hours (excluding weekends and public holidays).

If your claim is approved, we may offer:

  • A replacement item at no additional cost, or

  • A full refund to your original payment method

The resolution provided will depend on the nature of the issue and the information submitted.

Refund Processing Time

If a refund is approved, it will be processed within 3–5 business days.

Depending on your bank, credit card provider, or payment service, it may take additional time for the refunded amount to appear in your account.

Product Use & Wear

Our refund and replacement policy covers items that arrive damaged, defective, or incorrectly produced.

We cannot provide refunds or replacements for damage resulting from:

  • Normal use and wear

  • Accidental damage

  • Drops, impacts, or mishandling

  • Improper storage or care

  • Product modifications made after delivery

  • Damage occurring after successful delivery and use of the product

Any damage occurring after successful delivery and use of the product is not considered a manufacturing defect.

Non-Refundable Situations

We are unable to offer refunds or replacements for:

  • Change of mind after an order has been placed

  • Incorrect size, color, style, or model selected by the customer

  • Incorrect shipping address provided at checkout

  • Personalization details entered incorrectly by the customer

  • Minor color variations caused by different monitor or screen settings

  • Orders that have already entered production

Contact Us

If you experience any issue with your order, please contact our support team within 7 days of delivery.

We are committed to providing a positive shopping experience and will work with you to find a fair and reasonable solution whenever possible.

Customer Support
Email: supportfamorygift@gmail.com

Business Address
3200 Wilcrest Dr
Houston, TX 77042
United States